Frequently Asked Questions

What is TinyTap’s Learning Plan?

TinyTap’s Learning Plan is a step by step curated curriculum designed for your child’s age and specific needs. This step by step guide of games covers subjects like social skills, math, language, and science. It was specially designed by experienced teachers. With just one game a day, your child will stay on track and reach educational milestones.

You can check out our Learning Plan here.

How do I cancel my free trial?

First, check your provider in your account settings. To cancel, contact your provider by following the instructions below:

iTunes Subscribers

You can update and cancel your subscription through your Apple ID at any time.
 

  • On your device, open Settings
  • Scroll down to iTunes & App Store
  • Tap your Apple ID that is in blue at the top of the screen
  • In the prompt window, tap “View Apple ID”
  • Enter password/Touch ID
  • Scroll down to subscriptions and select the TinyTap option
  • Select new subscription OR scroll down to the bottom and select Cancel (in red)
  •  

    Google Play Subscribers

    You can update and cancel your subscription through your Google Play account at any time.
     
    1. On your Android device, open the Google Play Store

    2. Tap Menu ⇒ Subscriptions

    3. Tap TinyTap

    4. Tap Cancel Subscription

    5. Follow the onscreen instructions
     

    Website Subscribers

    You can cancel your subscription at any time by clicking the grey “cancel plan” hyperlink under your current plan.

     

    How do I check if there is a subscription on my iTunes account?

    Open ‘Settings’ on your Apple device and follow the steps below:

       

    1. Tap your name at the top
    2. Tap ‘iTunes & App Store
    3. Tap your Apple ID at the top (in blue)
    4. Tap ‘View Apple ID‘ and enter Touch ID/Password
    5. Scroll down until you see ‘Subscriptions
    6. Tap TinyTap

     
    If you do not see TinyTap listed, you could be using the free version of TinyTap and have not activated a subscription trial. You can check your subscription status by going to www.tinytap.it/account/settings/subscription/

     

    I purchased my subscription through iTunes and want a refund

    If you purchased a TinyTap Premium subscription via iTunes, you will need to contact Apple in order to get a refund.
     
    You can contact iTunes Customer Support directly.

    How do I cancel my subscription?

    You can cancel your TinyTap Premium subscription at any time, and you will continue to have access to the premium content until the subscription expires. First check which provider you signed up with here. Then cancel via your provider.

    App Store Subscriptions (iOS)

    If you wish to cancel when your current subscription ends, all you need to do is manage your auto-renew option through the iTunes account settings on your iPhone or iPad.

    Play Store Subscriptions (Android)

    You can update and cancel your subscription through your Google Play account at any time.

    Web Subscriptions (directly through the TinyTap website)

    You can cancel your subscription at any time by clicking the grey “cancel plan” hyperlink under your current plan.

    I forgot my password

    You can reset your TinyTap password here: https://www.tinytap.it/account/recover/

    What are TinyTap’s subscription terms?
    • Payment will be charged to iTunes, Google Play, or credit card accounts at confirmation of purchase
    • Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
    • Account will be charged for renewal within 24-hours prior to the end of the current period
    • The user may manage subscriptions & may turn off auto-renewal by going to Account Settings after purchase
    • No cancellation of the current subscription is allowed during active subscription period
    • Any unused portion of a free trial period will be forfeited when the user purchases a subscription to TinyTap
    How do I contact support?

    You can check out our FAQ, which has answers to questions regarding subscriptions, password resets, and more. If you can’t find exactly what you’re looking for, fill out the form below and our support team will contact you asap.